Which practice is an example of upselling during a service?

• A. Ticket upgrading
• B. Scheduling
• C. Discounting
• D. Refunding

Answer: (A)

Upselling during a service means encouraging the customer to choose a higher-priced option or add-on that enhances their experience and increases the sale. Upgrading a ticket is a prime example because it offers more value for a higher price—better seating, closer access, or extra perks—delivered at the point of service. The goal is to improve the service experience while boosting revenue. Scheduling changes the timing but not the value or price. Discounting lowers the amount paid, not adds value. Refunding takes money back, not increase the sale. In practice, a staff member might say, “You can upgrade to premium seating for just a bit more,” which embodies upselling by presenting a better option with added value.