What should estheticians always do the first time they meet a client who has an appointment for a facial?

• A. Smile
• B. Introduce themselves
• C. Begin treatment immediately
• D. Take notes

Answer: (A)

A warm, welcoming first impression sets the tone for the whole appointment. A genuine smile communicates friendliness, approachability, and professionalism, helping to ease any nerves and make the client feel seen and valued before any questions or services are discussed. That positive start invites the client to share their skin concerns and preferences, which guides the consultation and treatment plan. Beginning the facial immediately would miss this important human connection, and while taking notes is essential, it should come after the initial greeting so you don’t interrupt the trust-building moment.