If you have a conflict with a coworker on the job, you should be willing to _________.

• A. Ignore it
• B. Resolve the conflict
• C. Escalate to management
• D. Document and report to HR

Answer: (B)

Resolving conflicts through direct, constructive communication is the productive approach when coworkers disagree. By addressing the issue privately, using “I” statements, and focusing on the impact on work, you’re more likely to reach a workable solution and preserve teamwork. This prevents tensions from festering, keeps projects on track, and demonstrates professional maturity. Ignoring the problem tends to let frustration grow and the issue linger. Escalating to management right away can bypass collaboration and may escalate the situation unnecessarily, while documenting or reporting to HR is appropriate for policy violations or harassment, not routine disagreements. The goal is to fix the issue collaboratively whenever possible.