If you always make it a point to talk about the varied services you offer while giving facials to your clients, with the hopes of getting them to stay a bit longer for the additional service, then which of the following are you practicing?

• A. Cross-selling
• B. Ticket upgrading
• C. Bundling
• D. Scheduling

Answer: (B)

Upselling during a facial means offering a higher-value option or an add-on to the client during the same visit to increase the service’s price. By highlighting additional services and encouraging the client to stay longer for a more enhanced treatment, you’re upgrading the ticket value of the appointment. This isn’t cross-selling, which would involve suggesting a separate product or service not directly tied to the current treatment, nor bundling, which would package multiple services at one combined price. It’s also not scheduling, which is simply arranging or changing appointment times. For example, suggesting an extended facial with an extra mask, LED treatment, or a neck/shoulder add-on fits this approach.